Privacy Policy
Iceberg Media - Manchester SEO Company
Last updated: January 6, 2025
GDPR Compliant
This privacy policy complies with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. Your privacy rights are protected and respected.
1. Information We Collect
Personal Information
- Name and job title
- Email address
- Phone number
- Company name and address
- Website URL and login credentials (when provided)
Technical Information
- IP address and location data
- Browser type and version
- Device information
- Website usage analytics
- Cookie and tracking data
We collect information when you contact us, use our website, or engage our SEO services. All data collection is transparent and for legitimate business purposes only.
2. How We Use Your Information
SEO Services
To provide SEO analysis, strategy development, implementation, and reporting. This includes accessing your website analytics and search console data.
Communication
To respond to inquiries, provide customer support, send service updates, and share relevant SEO insights and industry news.
Website Improvement
To analyze website usage, improve user experience, and optimize our content and services based on visitor behavior.
Legal Compliance
To comply with legal obligations, resolve disputes, and enforce our terms of service when necessary.
3. Data Protection & Security
Security Measures
- SSL encryption for all data transmission
- Secure cloud storage with encryption at rest
- Regular security audits and updates
- Access controls and authentication
- Staff training on data protection
- Incident response procedures
- Regular data backups
- GDPR compliance monitoring
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4. Cookies and Tracking
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Website functionality and security | Session |
| Analytics | Website usage and performance analysis | 2 years |
| Marketing | Personalized content and advertising | 1 year |
You can control cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect website functionality.
5. Data Sharing and Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share data only in these circumstances:
Service Providers
With trusted third-party services (Google Analytics, hosting providers, email services) that help us operate our business, subject to strict confidentiality agreements.
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
6. Your Rights Under GDPR
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your data for marketing purposes
Right to Restrict
Limit how we process your personal data
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.
7. Data Retention
Retention Periods
- Client Data: Retained for the duration of our business relationship plus 7 years for legal/tax purposes
- Marketing Data: Retained until you unsubscribe or request deletion
- Website Analytics: Anonymized data retained for 26 months (Google Analytics default)
- Contact Inquiries: Retained for 3 years unless you request earlier deletion
- Legal Documents: Retained for 7 years as required by UK law
8. International Data Transfers
Your data may be processed outside the UK/EU by our trusted service providers (such as Google, Microsoft). We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions for countries with equivalent data protection laws
- Certification schemes and codes of conduct
- Binding corporate rules for multinational companies
9. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately so we can delete such information.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominent website notice. The "Last updated" date at the top indicates when the policy was last revised.
11. Contact Information
Data Protection Officer
Iceberg Media
14 Commercial Street
Manchester M15 4PZ
United Kingdom
Contact Details:
Email: [email protected]
Phone: +44 7367 274 351
Privacy Requests: [email protected]
Supervisory Authority
If you have concerns about how we handle your data, you can contact the UK Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.
For privacy-related questions or to exercise your rights, please contact us at [email protected]